Frequently Asked Questions

Results & Report

Lab Results Within Days?

Yes. For ClueJay Stool Tests assume 1-3 business days transit time to ClueJay Vet Labs (CVL), Denver, Colorado, using USPS First Class within continental U.S., followed by 1-5 days of testing depending on test type.

Stool Test Level 1: Worms
Anticipate test result notification for worm screening within 1 business day of sample arrival at CVL.

Stool Test Level 2: Worms + Giardia
Anticipate separate test result notifications for worm screening and Giardia screening within 1 business day of sample arrival at CVL.

Stool Test Level 3: Worms + Giardia + Microbes
Anticipate test result notification for microbe screening within 5-8 business days of sample arrival at CVL. Microbe screening requires the longest processing times.

Need a ClueJay pet test result FASTER?
Sample processing begins the same day it arrives at the lab. Pet owners can optionally choose expedited return transport to the laboratory using the shipping carrier of their choice (e.g., USPS, UPS, FedEx) at their own expense. CVL processes and tests pet samples Mon-Sat with only exceptions for major holidays.

It’s not uncommon for vets to start treatment for some conditions (e.g., soft stools or diarrhea) and still send the sample to a reference laboratory. Results are available 1-2 days later and treatment is adjusted if needed based on test results and response to therapy.

However, in more urgent situations a local veterinarian has the option to run tests immediately which can be the fastest way to get test results for a pet. If a pet needs a test as soon as possible (ASAP), then please get the pet or sample to a local veterinarian right away.

New Test Results Notifications?

ClueJay pet tests utilize advanced sample tracking technologies. Test tube barcode scanning identifies all samples arriving at ClueJay Vet Labs (CVL), Denver, CO. This scanning automatically triggers an email notification to the pet owner, letting them know that their pet’s sample(s) has arrived at the lab and processing is underway. When any testing is complete, the finalizing of the results automatically triggers an email notification for the pet owner to Sign In and view results.

Stool Test Level 1: Worms
A New Test Results notification is emailed to the pet owner when screening for worms is complete. Anticipate test result notification for worm screening within 1 business day of sample arrival at CVL.

Stool Test Level 2: Worms + Giardia
A New Test Results notification is emailed to the pet owner when screening for worms is complete, and again when Giardia screening is complete. Anticipate separate test result notifications for worm screening and Giardia screening within 1 business day of sample arrival at CVL.

Stool Test Level 3: Worms + Giardia + Microbes
A New Test Results notification is emailed to the pet owner when screening for worms is complete, again when Giardia screening is complete, and again when microbe screening is complete. Anticipate test result notifications for worm screening and Giardia screening within 1 business day of sample arrival at CVL. Anticipate test result notification for microbe screening within 5-8 business days of sample arrival at CVL. Microbe screening requires the longest processing times.

Lab Report Includes?

ClueJay lab test results are reported in a format appropriate for a veterinary patient record. Pet owners have easy, 24/7 online access to their pet’s test results, and can email a print-ready results report to their vet (or anyone) directly from ClueJay.com. ClueJay reports are designed to be easily understood (without a veterinary degree) while still using language and measures that veterinarians expect from their reference laboratories. ClueJay lab reports meet or exceed test result reporting standards.

Each lab report is specific to the sample tested and includes all results from that sample. If one test (e.g., worm screening) is performed on the sample, the report includes the results of that one test. If more than one test (e.g., worm and Giardia screening) is performed on the sample, then the final report will also include these additional test results (once complete).

The lab report also includes:
– pet owner, pet, and test identification information
– photographic evidence of positive microscopic findings
– results key (legend) for each test type
– information relevant for veterinary interpretation
– sample collection observation questions and answers from pet owner

Several questions about the pet and sample are asked during online test activation. Pet owners are NOT required to answer them to complete the activation. Their purpose is to record important observations made by the pet owner at the time of sample collection. Local or virtual veterinarians will appreciate having these answers if the report is shared with them. Pet owners can go back into their account at any point to add the answers but it’s best to document observations with fresh memory during sample collection.

Please be aware that the laboratory does NOT review the answers and they do NOT influence how the sample is processed or the test is performed. The answers are intended to be used by the pet owner and their veterinarian to help interpret the test results.

Share Report With Vet?

Yes, but only if the pet owner chooses to share. Test results are viewable online and are easily shared (with anyone) from the pet owner ClueJay.com account through a lab report that can be emailed, downloaded, or printed.

ClueJay Veterinary Lab Tests From Home are DIY (Do-It-Yourself). A veterinary exam, prescription, consultation, or relationship is NOT required to purchase the test, submit a sample, or get results. Pet owners are not asked to provide the name of a veterinarian or veterinary practice and are not required to share the results with a vet. The easy-to-understand online test results are provided back to the pet owner directly and privately.

ClueJay is a strong advocate of testing through and under the guidance of veterinarians. However, we also believe that these authentic, professional tests should be more accessible online and in pet retail stores, through pet service providers like kennels, day cares, groomers, and trainers, and at animal shelters and rescues.

ClueJay is founded and guided by veterinarians. We believe in the value of the veterinary-client-patient relationship (VCPR) and encourage you to share your pet’s test results with one or more veterinarians for professional medical perspective and guidance; whether the results come back negative or positive.

Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.

This new testing power is in your hands, so please use it responsibly.

Negative Results, Next Steps?

The next steps after getting any results (negative or positive) depends on the reason for testing and the pet’s health situation, among other factors like pet medical history and lifestyle. For example, a negative (no parasites found) roundworm result may require no other action in a healthy cat except rechecking the stool sample every 6 or 12 months.

A good place to start is the Learning Center to find a standard set of frequently asked questions (FAQ) and answers for general interpretation and advice of test results. For example, this is the list of ClueJay Learning Center Cat Roundworm FAQ:

What Are Roundworms?
How Common Are Roundworms?
What Do Roundworms Look Like?
What Symptoms Are Caused By Roundworms?
How Do Cats Get Roundworms?
What is the Roundworm Life Cycle?
Can People Or Other Pets Get Roundworms?
How Are Roundworms Prevented & Treated?
Where Are Roundworm Medications Purchased?
When/How Is Cat Stool Tested For Roundworms?
My Cat Tested Positive For Roundworms?
My Cat Tested Negative For Roundworms?
Sources

ClueJay.com customer support cannot provide pet-specific medical advice (e.g., treatment based on ClueJay test result). While customer support is available by online chat at ClueJay.com during normal business hours, emailing hello@cluejay.com, or by calling 1-833-PET-TEST (1-833-738-8378), pet owners should contact a local or virtual veterinarian for pet-specific medical consultation.

ClueJay is founded and guided by veterinarians . We believe in the value of the veterinary-client-patient relationship (VCPR) and encourage you to share your pet’s test results with one or more veterinarians for professional medical perspective and guidance; whether the results come back negative or positive.

Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.

This new testing power is in your hands, so please use it responsibly.

Positive Results, Next Steps?

The next steps after getting any results (positive or negative) depends on the reason for testing and the pet’s health situation, among other factors like pet medical history and lifestyle. For example, a positive Giardia result might explain an otherwise healthy dog’s current bout of soft stool or diarrhea and need for treatment.

A good place to start is the Learning Center to find a standard set of frequently asked questions (FAQ) and answers for general interpretation and advice of test results. For example, this is the list of ClueJay Learning Center Dog Giardia FAQ:

What Are Giardia?
How Common Are Giardia?
What Do Giardia Look Like?
What Symptoms Are Caused By Giardia?
How Do Dogs Get Giardia?
What is the Giardia Life Cycle?
Can People Or Other Pets Get Giardia?
How Are Giardia Prevented & Treated?
Where Are Giardia Medications Purchased?
When/How Is Dog Stool Tested For Giardia?
My Dog Tested Positive For Giardia?
My Dog Tested Negative For Giardia?
Sources

ClueJay.com customer support cannot provide pet-specific medical advice (e.g., treatment based on ClueJay test result). While customer support is available by online chat at ClueJay.com during normal business hours, emailing hello@cluejay.com, or by calling 1-833-PET-TEST (1-833-738-8378), pet owners should contact a local or virtual veterinarian for pet-specific medical consultation.

ClueJay is founded and guided by veterinarians. We believe in the value of the veterinary-client-patient relationship (VCPR) and encourage you to share your pet’s test results with a local or virtual veterinarian for professional medical perspective and guidance; whether the results come back negative or positive.

Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.

This new testing power is in your hands, so please use it responsibly.

Treatment Options?

ClueJay provides general education and advice for treatment options in the ClueJay.com Learning Center. It’s always best to consult with a veterinarian prior to administering any medication, even an over the counter (OTC) version, to make sure it will be safe and effective for your pet. Always read the medication administration directions carefully and be on the lookout for potential side effects (like vomiting) when any medication is administered.

ClueJay does not recommend, prescribe, or dispense medications and ClueJay.com customer support cannot provide pet-specific medical advice (e.g., treatment based on ClueJay test result). While customer support is available by online chat at ClueJay.com during normal business hours, emailing hello@cluejay.com, or by calling 1-833-PET-TEST (1-833-738-8378), pet owners should contact a local or virtual veterinarian for pet-specific medical consultation.

ClueJay is founded and guided by veterinarians and pet advocates. We believe in the value of the veterinary-client-patient relationship (VCPR) and encourage you to share your pet’s test results with one or more veterinarians for professional medical perspective and guidance; whether the results come back negative or positive.

Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.

This new testing power is in your hands, so please use it responsibly.

Add Another Test?

For some sample types, “add-on” testing is optionally available for a short period of time even after initial testing of that sample is complete and results have been reported. Pet owners that purchase a lower ClueJay test level (e.g., Level 1) may receive completed results and then wish to have other tests added. Adding tests may be valuable if the pet for example, has abnormal stool (e.g., soft stool or diarrhea) and the initial test results were negative (no parasites found).

Standard holding times for all samples post-processing is one week (7 days) before being discarded. Sample quality and remaining sample volume may influence the labs ability to add on a test. Customer service will reach to pet owners if the sample quality or volume isn’t enough to complete add-on testing. There are no standard cost savings or cost penalties for adding tests after the initial testing was completed.

Dog or Cat Stool Test Level 1: Worms
ClueJay.com: $79.99
Add-On Level 2 Giardia is $20 = $99.99

Dog or Cat Stool Test Level 2: Worms + Giardia
ClueJay.com:$99.99
Add-On Level 3 Microbes is $120 = $219.99

Dog or Cat Stool Test Level 3: Worms + Giardia + Microbes
ClueJay.com: $219.99
Highest level; no add-on option