Vet Tests, Without The Visit
Regular, vet recommended pet testing is crucial to keeping your dog, cat, other pets, and even human family healthy. But sometimes getting to the vet is inconvenient or stressful.
Now there is a fast, affordable way to test your pets for common health concerns. ClueJay gives you complete control over testing your pet, all from the comfort of where you live.
A vet visit, prescription, or relationship is not required. Simply purchase a test kit online, in-store, or through a local pet service provider. Then get your pet’s sample to the lab in 3 easy steps.
Grab a kit, get a clue!
3 Easy Steps To Test Your Pet
Activate Online With Lab Fee
Activating a lab test on ClueJay.com is fast and easy!
Each ClueJay test kit includes a unique test code (on return shipping box) to digitally link you, your pet, and your pet’s sample together and tell the lab which tests to run. No written information is needed by the lab.
Simply Sign In with your username and password (or create an account) to activate tests. The lab fee covers test activation and lab preparation, shipping to the lab, sample processing, and reports that can be shared with your vet.
Now you’re ready to get a sample.
Collect A Sample
Once your lab test is activated, it’s time to collect a sample from your pet. Your test kit includes easy-to-understand directions to guide you.
Remember: the BEST sample is always a FRESH sample!
Now it’s time to mail to the lab.
Mail From Home For Test Results
Test kits have everything you need to mail the sample, including the postage-paid return box. ClueJay packaging is fully compliant with shipping guidelines for animal samples.
No stress, no problem!
Your pet’s sample will be processed using state-of-the-art, veterinary approved testing methods. The vet accepted results go directly to your online dashboard for 24/7 access.
24/7 Results Dashboard
You are alerted by email as soon as any tests are complete (timing depends on test type). No need to wait for results to reach you by snail mail.
ClueJay offers a 24/7 online results dashboard that you can reach from any device. Your dashboard organizes your pet’s vet accepted test results.
You can choose to share your pet’s report (email or print) with your local or virtual vet for pet-specific advice and have the report added to your pet’s veterinary medical record.
Next Steps For Your Pet
Got questions about your pet’s health test results? Then explore the ClueJay Learning Center for answers. Our vet approved content will help you understand and use these important test results to keep your pet and family healthy.
While a vet visit, prescription, or relationship is not required to purchase and use ClueJay pet tests, we encourage you to have a relationship with a veterinarian to get pet-specific care, including regular exams and consultations.
This new testing power is in your hands, so please use it responsibly!
Frequently Asked Questions
COMING SOON – Ask.VetTM is a national, veterinary virtual care (telehealth) service. Ask.Vet licensed veterinarians are available 24 hours a day, 7 days a week for live online chats with pet owners from their mobile device or computer. There is an affordable $19.99 fee per session for this optional service through ClueJay.com. An average online chat session with a Ask.Vet licensed veterinarian lasts 15-20 minutes.
“Is it serious?”
Ask.Vet can help pet owners with questions about their pet’s health and behavior, and their triage process can help determine the seriousness of a situation and if a vet visit is needed. This easy-to-access professional advice can help pet owners save time and money.
“Help with ClueJay pet test results?”
Maranda partners with Ask.Vet to provide pet-specific veterinary advice for both selecting and interpreting ClueJay pet tests. Pet owners have the option to share one or more ClueJay pet test reports with the virtual veterinarian when initiating a Ask.Vet chat session through ClueJay.com.
“Help prescribe medication?”
Veterinary telehealth laws can vary by each state and more recently, have been influenced by the COVID-19 national health crises. Virtual veterinarians can at least give advice on treatment options, both over the counter (OTC) and prescription, but may not be allowed to prescribe a pharmacy medication in all states.
ClueJay.com customer support cannot provide pet-specific medical advice (e.g., treatment based on ClueJay test result). While customer support is available by online chat at ClueJay.com during normal business hours, emailing firstname.lastname@example.org, or by calling 1-833-PET-TEST (1-833-738-8378), pet owners should contact a local or virtual veterinarian for pet-specific medical consultation.
Maranda is founded and guided by veterinarians and pet advocates. We believe in the value of the veterinary-client-patient relationship (VCPR) and encourage you to share your pet’s test results with one or more veterinarians for professional medical perspective and guidance; whether the results come back negative or positive.
ClueJay test kits and lab fees are paid separately (“split pricing”). Pet owners purchase the test kit at ClueJay.com or from a retailer or pet service provider. When ready, pet owners activates the test online with the lab fee and mails the pet’s sample for testing. The lab fee covers test activation, sample processing, shipping to the lab, and reports that can be shared with a veterinarian. Split pricing is a different pricing approach compared to most local veterinarians who combine testing materials, time, and the lab fee into one (aggregated) consumer price.
Maranda uses ClueJay “split (disaggregated) pricing” for two reasons.
The first is simple – Maranda can give pet owners direct control over test upgrades or add-ons (both coming soon). In other words, if a Level 1 stool test kit is purchased, a pet owner can optionally “upgrade” to a Level 2 or Level 3 with different lab fees upon activation. Or if the Level 1 stool test comes back negative (no parasites found), a pet owner can “add-on” other tests like Giardia (Level 2) with a lab fee within a defined period.
The second reason is designed to support the Maranda mission of increasing access to high quality healthcare for pets and their people. That means getting ClueJay test kits in the many locations that people shop for their pets, both online and in-store. In a “combined (aggregated) pricing model” for lab tests, the retailer or pet service provider would need to purchase and inventory all costs of the product (test kit) and service (lab analysis) before selling it to their consumer. By splitting off the cost of lab analysis, the test kits become more affordable for independent pet stores and pet service providers, shelters and rescues to stock.
Maranda believes that our value chain should include those small, even tiny for-profit businesses and non-profit organizations that are directly caring for the pets we adore. By significantly lowering their start-up and carrying costs of ClueJay inventory, we can help support them and further elevate their role in pet health and wellbeing. While we work closely with national retailers to maximize access to our healthcare solutions, we have intentionally designed our business, distribution, and pricing models to support these small business pet service providers and non-profits in local communities.
Most simply, regular stool testing helps keep pets (and even the human family) healthy.
Intestinal parasites are common in all animals, including well-cared for pets. Sometimes they go unnoticed and don’t cause the pet harm. Other times they lead to mild, moderate, or even severe illness. Some parasites carried by pets can infect other pets in the household or even infect and harm humans.
For those reasons, veterinarians recommend stool (fecal) testing at least once if not twice per year for all pets, even if they are healthy with normal appearing stools. Vets also recommend stool testing right away when the stool appears abnormal (e.g., soft, loose, or bloody) or when abnormal signs appear that could be caused by an intestinal parasite infection.
There are a variety of common parasites that are routinely screened for in normal stools of healthy pets including worms (roundworms, hookworms, tapeworms, whipworms), coccidia, and Giardia. Stool testing can be taken to a higher level to include microbes (common disease-causing bacteria, viruses, and protozoa of dog or cat intestines) for pets with frequent or ongoing abnormal stools or signs.
Please contact a local or virtual veterinarian right away if your pet is acting sick.
NORMAL STOOL: ClueJay Stool Test Level 1 or 2
Veterinarians recommend stool (fecal) testing of normal appearing stool as part of wellness healthcare:
• puppies and kittens 2 to 4 times during their first year of life
• adult dogs and cats every 6 to 12 months thereafter
Use ClueJay Dog or Cat Stool Test Level 1 or 2 for most normal appearing stool testing needs. Either of these tests will be accepted by veterinarians, kennels, boarding facilities, and day care facilities to meet an “annual stool check” requirement for dogs and cats. These same tests can be used to recheck stool samples after treatment of a parasite discovered by this testing (typically 2-4 weeks post-treatment).
ABNORMAL STOOL: ClueJay Stool Test Level 2 or 3
Vets recommend stool (fecal) testing right away for abnormal stools:
• soft or liquid stools (diarrhea)
• blood in stool
• dark stool (black or tar-like)
• mucus in the stool
• unusual objects in stool
ABNORMAL SIGNS: ClueJay Stool Test Level 2 or 3
Vets recommend stool (fecal) testing when certain abnormal signs appear that could be caused by parasite infections:
• excessive gas
• passing stool more often than usual
• stool accidents in the house
• straining or taking a long time to pass stool
• low energy
• pot-bellied appearance
• change in appetite
• weight loss
• dull coat
• itching and signs of skin irritations
• rubbing bottom on the ground or “scooting”
Use ClueJay Dog or Cat Stool Test Level 2 or 3 for testing abnormal appearing stools and for certain abnormal signs. Consider ClueJay Stool Test Level 3 especially for dogs or cats with frequent or ongoing abnormal stools or signs. Either of these tests will be accepted by veterinarians, kennels, boarding facilities, and day care facilities to meet an “annual stool check” requirement for dogs and cats. These same tests can be used to recheck stool samples after treatment of a parasite discovered by this testing (typically 2-4 weeks post-treatment).
Please contact a local or virtual veterinarian right away if your dog or cat is acting sick.
If you are not sure, Maranda suggests selecting ClueJay Dog or Cat Stool Test Level 2 to cover most stool testing needs.
- ClueJay Stool Test Level 1: Worms
Use for Normal Stools
- ClueJay Stool Test Level 2: Worms + Giardia
Use for Normal or Abnormal Stools
- ClueJay Stool Test Level 3: Worms + Giardia + Microbes
Use for Abnormal Stools
“Add Giardia testing?”
Many veterinarians include Giardia by ELISA testing with every stool test done through their practice, whether the stool is normal or abnormal in appearance. This speaks to the commonness of Giardia infections in most areas of the U.S. It also reflects their belief in the importance of knowing if their patients (healthy or not) are infected. This same test is also used to recheck stool samples after Giardia treatment. Typically, this “recheck” stool test is done within 2-4 weeks after treating a dog or puppy for Giardia to help confirm that the treatment was effective. Note that not all vets treat pets with Giardia even if infected. More details in the Learning Center.
“Add Microbe testing?”
Veterinarians use Microbes by PCR testing to identify common disease-causing bacteria, viruses, and protozoa of dog or cat intestines. These tests are designed to screen for the DNA (RNA) of the microbes in the stool sample and is usually done for dogs or cats with frequent or ongoing intestinal problems like vomiting, soft stools, diarrhea, or weight loss.
Microbe by PCR testing is also done to screen dogs or cats that carry and shed these microbes in their stool without being ill from them. This testing is useful for pets eating raw-food diets since some of these microbes (e.g., Salmonella, Campylobacter) can be harmful to people. Human family members that have compromised immune systems may be at higher risk from exposure to these microbes. Note that not all vets treat pets with certain microbes even if infected. More details in the Learning Center.
Level 3 Dog Microbes Tested:
Bacteria: Salmonella; Campylobacter
Viruses: Canine circovirus; Canine distemper virus; Canine enteric coronavirus; Canine parvovirus
Protozoa: Cryptosporidium; Giardia
Level 3 Cat Microbes Tested:
Bacteria: Salmonella; Campylobacter
Viruses: Feline enteric coronavirus; Feline parvovirus (panleukopenia)
Protozoa: Cryptosporidium; Giardia; Toxoplasma; Tritrichomonas
Please contact a local or virtual veterinarian right away if your pet is acting sick.
That’s correct. ClueJay Veterinary Lab Tests From Home are DIY (Do-It-Yourself). A veterinary exam, prescription, consultation, or relationship is NOT required to purchase the test, submit a sample, or get results. Pet owners are not asked to provide the name of a veterinarian or veterinary practice and are not required to share the results with a vet. The easy-to-understand online test results are provided back to the pet owner directly and privately.
Maranda LLC is a strong advocate of testing through and under the guidance of veterinarians. However, we also believe that some of these authentic, professional tests should be more accessible online and in pet retail stores, through pet service providers like kennels, day cares, groomers, and trainers, and at animal shelters and rescues.
Maranda is founded and guided by veterinarians. We believe in the value of the veterinary-client-patient relationship (VCPR) and strongly encourage you to share your pet’s test results with a local or virtual veterinarian for professional medical perspective and guidance; whether the results come back negative or positive.
Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.
This new testing power is in your hands, so please use it responsibly.
Yes. Simply put, pet owners now have direct access to some of the same professional tests as vets. The types of tests available through ClueJay are recommended, performed, analyzed, and acted upon by veterinarians every day.
The veterinarian founders of Maranda LLC created ClueJay to deliver the trusted, reliable, reference lab quality pet tests they’ve used countless times with patients during years of clinical practice. ClueJay is an innovative way to make these authentic tests more available.
The phrase “veterinary approved” gets used frequently to market all sorts of products to consumers but is not defined. It should mean the veterinary profession embraces the product, test, medicine, or procedure based on scientific merit and study, and not mean just one or a few vets thought it was cool.
When we say, “vet approved”, we mean the types of lab tests widely endorsed by the veterinary profession as best diagnostic medicine. ClueJay brings these well-established diagnostics right to your door, using the same and often more advanced testing techniques than what veterinarians perform in their own practices.
Yes. ClueJay lab test results are reported in a format appropriate for a veterinary patient record. Pet owners have easy, 24/7 online access to their pet’s test results, and can email a print-ready results report to their vet (or anyone) directly from ClueJay.com.
ClueJay reports are designed to be easily understood (without a veterinary degree) while still using language and measures that veterinarians expect from their reference laboratories. ClueJay pet reports meet or exceed test result reporting standards.
Besides the reporting format, veterinarians also rightfully expect test results to be relevant and trustworthy. Having experienced vets at the helm of Maranda LLC and Maranda Veterinary Laboratories LLC (MVL) is critical for both. ClueJay only offers tests that are recommended and relied on by veterinarians for important pet health decisions. They are the real thing, processed and analyzed by experienced laboratory technicians in ways that meet or exceed modern reference laboratory testing standards.
To support ClueJay pet tests, Maranda engineered and deployed the most advanced sample tracking technologies in veterinary healthcare to ensure sample-pet-test matching accuracy for mistake-free lab operations. Trust doesn’t need to be blind though, which is why we provide evidence-based test results, with photographic proof of microscopic findings (e.g., stool parasites) included on the pet’s report and careful documentation at the laboratory. MVL holds all pet samples for a defined time period after reporting for add-on or re-test requests and welcomes any lab processing questions from veterinarians.