Why Love ClueJay?

Did you know? It’s predicted that 75 million dogs and cats won’t have access to the vet care they need by 2030!

Transportation, affordability, education, convenience, and stressful vet visits all play a role in preventing pet owners from pursuing the right healthcare at the right time. ClueJay is on a mission to make health tests easy for pet owners to purchase and submit on their own. Now you can collect & mail pet stool (fecal) tests from the comfort of home. It just makes sense.

See what pet parent customers are saying about ClueJay as they use from home testing to keep their pets and families healthy.

What Customers Are Saying

Franci: “The ClueJay stool test was so easy to use and Fenway really appreciated how it was completely noninvasive. All it takes is still collection and a few vials and off in the mail. The turn around for results was extremely fast. The results report exactly what is tested for and the results.” @ballparkdoxies

Gizzy: “So convenient to have my dog tested in the comfort in his own home! Fast and easy results! Always good to make sure my dog stays healthy. The company emailed my results within 1 week. Highly recommend them!” @gizmo_the_pekachu

Marisol: “They made it so easy to have these tests done at home. I definitely recommend using them to other dog owners. The instructions are easy to follow and the results were fairly fast.!” @harukithegolden

5.0 out of 5 stars: Great for every furry pet parent!: “My pup Capone is becoming a senior pup (about 10 years old) and lately has been having some digestive issues. I thought this ClueJay kit would be a simple way to see if Capone had any health issues that I needed to address without having to go see the vet. Spoiler alert – it is super simple! Activating the kit online was super easy, I sent in the sample with a prepaid mailer, and I got the test results back in just a few days. The test results were super clear, I know what I need to do to get Capone into better shape (luckily it’s not much!), and I saved a trip to the vet. Super convenient product!”

5.0 out of 5 stars: Worm free, woof: “ClueJay dog stool test is simple and fast. It goes to the lab via USPS, so I waited for election mails to clear, should our “valuable” get lost in transit 😅. I got the kit my mail, went online to activate a test, collected samples a few days later, mailed out on a Friday, got the results by email on following Tuesday. Every step was easy.” Read more…

5.0 out of 5 stars: Useful: “Helps relieve some of the stress and worry from not being sure if the dog has worms”

KaJay: “ClueJay is the next best thing to ease-of-pet-care since sliced bacon! The whole packaging, inside and out, is very well done and easy to follow. The test is definitely affordable and a stellar alternative to visiting a vet’s office (especially for those of us that are far from our vet sometimes for a few months). Would absolutely recommend it to a friend and continue to use this product to keep my pup’s health in check.”

Emily: “We love working with ClueJay! The at home test is easy to order, mail in, and get test results! It’s a convenient way to make sure your pet is parasite free!” @life_of_donskoy_vlad

Emily: “So convenient and affordable! I love that I didn’t have to go to the vet to test my dog this year! The results came back super quick after I sent in my sample. I highly recommend!” @beanandbaby

5.0 out of 5 stars: A great resource! “We foster cats and kittens and during a quarantine, it isn’t always easy to get to the vet. This test was incredibly easy to use, comes with a prepaid mailer, and we got our results quickly! The folks who run this company are friendly, responsive and helpful!” @steelcityadventurecats

Emily: “ClueJay makes testing your pets from home easier than ever! Going to the vet often can be tricky sometimes, so having the ability to do stool sampling from home makes my life easier and my pup happier. The test itself comes with incredibly straightforward instructions and the results came back very quick. On top of that, their customer service is fantastic! Super response and friendly. Love this company and their product!” @waff.lynn

5.0 out of 5 stars: Healthy cat! Happy mom! “ClueJay arrived quickly, was conveniently packaged and included a postage paid box for returning the samples. The instructions were easy to follow, and I got my results very quickly. Darby is healthy and I’m a happy cat mom. I wish I had ClueJay for our first cat, Khaki, who was so afraid of the veterinarian. We had to sedate her just to take her into the office; this would have been so much easier and better for Khaki’s mental health! It’s like a worry-free vet visit!”

Josephine: “What a great experience this was for all of us. Our Minnie gets so stressed out about going to the Vet. We mailed in our sample, created a login and once our specimen was received a few days later we received the results. Now we have an email copy to save to her file and can easily send to her Vet. Such an easy stress free way to evaluate your Dog for parasites. Thank you ClueJay!” @babyhowardsbuddies

Damaris: “If you haven’t tried them, you must! To get your dog tested for parasites from home is the best thing that we could’ve found! Our dog hates car rides and Clue Jay just saved us the dilemma we go through every single time. They were very professional and answered all questions promptly. It is very easy to do. Just prepare the kit, put your gloves on, collect the samples and send them. Its that easy! Results were in very quickly, they emailed us to let us know and it gave us the peace of mind we needed! Try them you wont regret it!!” @trooper_the_snooper

5.0 out of 5 stars: Good option to avoid vet! “Our Gizmo has been a little under the weather for a week now. Usually I would take her to the vet, but with the pandemic our vet has strict rules about going in with the pets and Gizzy has anxiety as well so I don’t want to put her through that. This was a wonderful option…”

5.0 out of 5 stars: Convenient, I can do this from home! “I’ve been trying to minimize veterinary visits this year, so when I saw this product I thought I’d try it. My dog suffers from occasional loose stools and digestive issues, so I bought this and am keeping it on-hand, should a future issue come up. I’m glad I found this because It’s a really good value, easy-to-use and provides me with a from-the-comfort-of-your-home alternative to driving to the vet’s office with a bag of poop!”

5.0 out of 5 stars: SUPER Convenient! “This kit is great! It is so convenient to be able to just take the sample at home and drop it in the mail. The instructions are clear and easy to follow. We will definitely be using this again! (As you can see from the photo, our cat loves it too!)”

5.0 out of 5 stars: Helpful kit for at-home testing “I bought the Level 1 kit for my MIL’s cat, Riley. It was really simple to set-up the online dashboard, pay the lab fee, send in the sample, and get the results. The sample was sent in on Monday and we had the results back by Weds. I was pleasantly surprised at how fast we heard back and the test results are easy to understand. The best news is that Riley was good on all counts. They tested for roundworms…”

5.0 out of 5 stars: Cheaper than the vet, even with lab fee! “When I first received this I did not realize you have to pay the lab fee as well, which was initially off putting. I picked up the phone and called over to the vet to find out just how much their services would cost and was shocked to find that a fecal stool test was going to run me well over $100 in addition to a ‘mandatory’ wellness check before they would perform it…”

5.0 out of 5 stars: A Good Idea “This is a good way to keep on top of potential problems between vet visits or if you think there is a problem. Of course this is not to negate a vets annual visit. In my case I had been to the vet earlier in the year then noticed some digestive changes in my dog so used it to help degerming to see my vet or not.”

5.0 out of 5 stars: Super simple, quick results! “I am really impressed with this kit, I think I may start using this instead of running to my vet because number one it’s more convenient for me, and secondly it’s cheaper! I felt the company hit a homerun with this test and it is an excellent value.”

5.0 out of 5 stars: No vet visit! “My cat is an indoor/outdoor cat. An avid hunter, he brings home just about anything. Other times he comes back smelling like he rolled in something dead (which he probably did). So, my fear of him developing worms is not unfounded. In the past few months we’ve noticed his appetite borders on ravenous. The only thing is, he’s downright terrified of the carrier, the car, the vet, etc. so we weren’t sure what to do…”

5.0 out of 5 stars: Super simple and easy to use! “I recently purchased ClueJay to for my indoor kitty who hasn’t been feeling well. With the pandemic, I didn’t want to run the risk of putting myself or my kitty’s health at risk and chance the long schedule/wait times at the vet. As a preliminary precaution, I ordered the ClueJay Cat Stool (Fecal) at Home Test Kit! It was super simple and easy to use, from the collection directions, creating the online account, to walking it out to my mailbox all in a matter of minutes. The test results were received the next day and the same evening, I had the results – roundworms…”

5.0 out of 5 stars: Super easy instructions “My dog was due for his annual exam so decided to try this home test out. I collected the sample while out for a daily walk. I set up on the back deck and instructions were clear and easy to follow, then put the box in my mailbox. Very easy and no need to remember to collect a sample the day of my vet appt (or carry poo in my car!).”

5.0 out of 5 stars: Test kit for dogs “What a neat test kit for home use. This entry level kit provides detection for harmful parasites such as worms. You simply grab a stool sample from your dog and send back into the box your items arrived in. It’s that simple and postage is included.”

5.0 out of 5 stars: Great product “This kit has everything you need! Gloves, tube and very detailed instructions. It took about 5 business days after mailing to hear back from the lab. The results are available, easy to read and understand. They also keep the sample for a few extra days in case you’d like to pay for/ order extra testing if you didn’t buy the kit that already tests for everything. Overall very happy with this ready to use and reliable test!”

Frequently Asked Questions

Why Test Kit Fee + Lab Fee?

ClueJay test kits and lab fees are sometimes paid separately (“split pricing”) when purchased through some partners. Pet owners purchase the test kit at ClueJay.com or from a retailer or pet service provider. When ready, pet owners activates the test online with the lab fee and mails the pet’s sample for testing. The lab fee covers test activation, sample processing, shipping to the lab, and reports that can be shared with a veterinarian. Split pricing is a different pricing approach compared to most local  veterinarians who combine testing materials, time, and the lab fee into one (aggregated) consumer price.

ClueJay uses “split (disaggregated) pricing” for two reasons.

The first is simple – ClueJay can give pet owners direct control over test upgrades or add-ons (both coming soon). In other words, if a Level 1 stool test kit is purchased, a pet owner can optionally “upgrade” to a Level 2 or Level 3 with different lab fees upon activation. Or if the Level 1 stool test comes back negative (no parasites found), a pet owner can “add-on” other tests like Giardia (Level 2) with a lab fee within a defined period.

The second reason is designed to support the ClueJay mission of increasing access to high quality healthcare for pets and their people. That means getting ClueJay test kits in the many locations that people shop for their pets, both online and in-store. In a “combined (aggregated) pricing model” for lab tests, the retailer or pet service provider would need to purchase and inventory all costs of the product (test kit) and service (lab analysis) before selling it to their consumer. By splitting off the cost of lab analysis, the test kits become more affordable for independent pet stores and pet service providers, shelters and rescues to stock.

ClueJay believes that our value chain should include those small, even tiny for-profit businesses and non-profit organizations that are directly caring for the pets we adore. By significantly lowering their start-up and carrying costs of ClueJay inventory, we can help support them and further elevate their role in pet health and wellbeing. While we work closely with national retailers to maximize access to our healthcare solutions, we have intentionally designed our business, distribution, and pricing models to support these small business pet service providers and non-profits in local communities.

Why Stool Test?

Most simply, regular stool testing helps keep pets (and even the human family) healthy.

Intestinal parasites are common in all animals, including well-cared for pets. Sometimes they go unnoticed and don’t cause the pet harm. Other times they lead to mild, moderate, or even severe illness. Some parasites carried by pets can infect other pets in the household or even infect and harm humans.

For those reasons, veterinarians recommend stool (fecal) testing at least once if not twice per year for all pets, even if they are healthy with normal appearing stools. Vets also recommend stool testing right away when the stool appears abnormal (e.g., soft, loose, or bloody) or when abnormal signs appear that could be caused by an intestinal parasite infection.

There are a variety of common parasites that are routinely screened for in normal stools of healthy pets including worms (roundworms, hookworms, tapeworms, whipworms), coccidia, and Giardia. Stool testing can be taken to a higher level to include microbes (common disease-causing bacteria, viruses, and protozoa of dog or cat intestines) for pets with frequent or ongoing abnormal stools or signs.

Dog Stool Test Level 1: Worms
Dog Stool Test Level 2: Worms + Giardia
Dog Stool Test Level 3: Worms + Giardia + Microbes

Cat Stool Test Level 1: Worms
Cat Stool Test Level 2: Worms + Giardia
Cat Stool Test Level 3: Worms + Giardia + Microbes

Please contact a local or virtual veterinarian right away if your pet is acting sick.

When To Stool Test?

NORMAL STOOL: ClueJay Stool Test Level 1 or 2

Veterinarians recommend stool (fecal) testing of normal appearing stool as part of wellness healthcare:
• puppies and kittens 2 to 4 times during their first year of life
• adult dogs and cats every 6 to 12 months thereafter

Use ClueJay Dog or Cat Stool Test Level 1 or 2 for most normal appearing stool testing needs. Either of these tests will be accepted by veterinarians, kennels, boarding facilities, and day care facilities to meet an “annual stool check” requirement for dogs and cats. These same tests can be used to recheck stool samples after treatment of a parasite discovered by this testing (typically 2-4 weeks post-treatment).

ABNORMAL STOOL: ClueJay Stool Test Level 2 or 3

Vets recommend stool (fecal) testing right away for abnormal stools:
• soft or liquid stools (diarrhea)
• blood in stool
• dark stool (black or tar-like)
• mucus in the stool
• unusual objects in stool

ABNORMAL SIGNS: ClueJay Stool Test Level 2 or 3

Vets recommend stool (fecal) testing when certain abnormal signs appear that could be caused by parasite infections:
• excessive gas
• passing stool more often than usual
• stool accidents in the house
• straining or taking a long time to pass stool
• coughing
• vomiting
• low energy
• pot-bellied appearance
• change in appetite
• weight loss
• dull coat
• itching and signs of skin irritations
• rubbing bottom on the ground or “scooting”

Use ClueJay Dog or Cat Stool Test Level 2 or 3 for testing abnormal appearing stools and for certain abnormal signs. Consider ClueJay Stool Test Level 3 especially for dogs or cats with frequent or ongoing abnormal stools or signs. Either of these tests will be accepted by veterinarians, kennels, boarding facilities, and day care facilities to meet an “annual stool check” requirement for dogs and cats. These same tests can be used to recheck stool samples after treatment of a parasite discovered by this testing (typically 2-4 weeks post-treatment).

Please contact a local or virtual veterinarian right away if your dog or cat is acting sick.

Which Stool Test?

If you are not sure, Maranda suggests selecting ClueJay Dog or Cat Stool Test Level 2 to cover most stool testing needs.

  • ClueJay Stool Test Level 1: Worms
    Use for Normal Stools
  • ClueJay Stool Test Level 2: Worms + Giardia
    Use for Normal or Abnormal Stools
  • ClueJay Stool Test Level 3: Worms + Giardia + Microbes
    Use for Abnormal Stools

 

“Add Giardia testing?”

Many veterinarians include Giardia by ELISA testing with every stool test done through their practice, whether the stool is normal or abnormal in appearance. This speaks to the commonness of Giardia infections in most areas of the U.S. It also reflects their belief in the importance of knowing if their patients (healthy or not) are infected. This same test is also used to recheck stool samples after Giardia treatment. Typically, this “recheck” stool test is done within 2-4 weeks after treating a dog or puppy for Giardia to help confirm that the treatment was effective. Note that not all vets treat pets with Giardia even if infected. More details in the  Learning Center.

 

“Add Microbe testing?”

Veterinarians use Microbes by PCR testing to identify common disease-causing bacteria, viruses, and protozoa of dog or cat intestines. These tests are designed to screen for the DNA (RNA) of the microbes in the stool sample and is usually done for dogs or cats with frequent or ongoing intestinal problems like vomiting, soft stools, diarrhea, or weight loss.

Microbe by PCR testing is also done to screen dogs or cats that carry and shed these microbes in their stool without being ill from them. This testing is useful for pets eating raw-food diets since some of these microbes (e.g., Salmonella, Campylobacter, Listeria monocytogenes) can be harmful to people. Human family members that have compromised immune systems may be at higher risk from exposure to these microbes. Note that not all vets treat pets with certain microbes even if infected. More details in the Learning Center.

Level 3 Dog Microbes Tested:
Bacteria: Salmonella; Campylobacter; Listeria monocytogenes; Neorickettsia helminthoeca
Viruses: Canine distemper virus; Canine enteric coronavirus; Canine parvovirus
Protozoa: Cryptosporidium

Level 3 Cat Microbes Tested:
Bacteria: Salmonella; Campylobacter; Listeria monocytogenes
Viruses: Feline enteric coronavirus; Feline parvovirus (panleukopenia)
Protozoa: Cryptosporidium; Toxoplasma; Tritrichomonas

 

Please contact a local or virtual veterinarian right away if your pet is acting sick.

Vet Visit NOT Required?

That’s correct. ClueJay Veterinary Lab Tests From Home are DIY (Do-It-Yourself). A veterinary exam, prescription, consultation, or relationship is NOT required to purchase the test, submit a sample, or get results. Pet owners are not asked to provide the name of a veterinarian or veterinary practice and are not required to share the results with a vet. The easy-to-understand online test results are provided back to the pet owner directly and privately.

ClueJay is a strong advocate of testing through and under the guidance of veterinarians. However, we also believe that some of these authentic, professional tests should be more accessible online and in pet retail stores, through pet service providers like kennels, day cares, groomers, and trainers, and at animal shelters and rescues.

ClueJay is founded and guided by veterinarians. We believe in the value of the veterinary-client-patient relationship (VCPR) and strongly encourage you to share your pet’s test results with a local or virtual veterinarian for professional medical perspective and guidance; whether the results come back negative or positive.

Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.

This new testing power is in your hands, so please use it responsibly.

Vet Approved Tests?

Yes. Simply put, pet owners now have direct access to some of the same professional tests as vets. The types of tests available through ClueJay are recommended, performed, analyzed, and acted upon by veterinarians every day.

The veterinarian founders created ClueJay to deliver the trusted, reliable, reference lab quality pet tests they’ve used countless times with patients during years of clinical practice. ClueJay is an innovative way to make these authentic tests more available.

The phrase “veterinary approved” gets used frequently to market all sorts of products to consumers but is not defined. It should mean the veterinary profession embraces the product, test, medicine, or procedure based on scientific merit and study, and not mean just one or a few vets thought it was cool.

When we say, “vet approved”, we mean the types of lab tests widely endorsed by the veterinary profession as best diagnostic medicine. ClueJay brings these well-established diagnostics right to your door, using the same and often more advanced testing techniques than what veterinarians perform in their own practices.

Vet Accepted Results?

Yes. ClueJay lab test results are reported in a format appropriate for a veterinary patient record. Pet owners have easy, 24/7 online access to their pet’s test results, and can email a print-ready results report to their vet (or anyone) directly from ClueJay.com.

ClueJay reports are designed to be easily understood (without a veterinary degree) while still using language and measures that veterinarians expect from their reference laboratories. ClueJay pet reports meet or exceed test result reporting standards.

Besides the reporting format, veterinarians also rightfully expect test results to be relevant and trustworthy. Having experienced vets at the helm of ClueJay and ClueJay Veterinary Laboratories LLC (CVL) is critical for both. ClueJay only offers tests that are recommended and relied on by veterinarians for important pet health decisions. They are the real thing, processed and analyzed by experienced laboratory technicians in ways that meet or exceed modern reference laboratory testing standards.

To support ClueJay pet tests, ClueJay has engineered and deployed the most advanced sample tracking technologies in veterinary healthcare to ensure sample-pet-test matching accuracy for mistake-free lab operations. Trust doesn’t need to be blind though, which is why we provide evidence-based test results, with photographic proof of microscopic findings (e.g., stool parasites) included on the pet’s report and careful documentation at the laboratory. CVL holds all pet samples for a defined time period after reporting for add-on or re-test requests and welcomes any lab processing questions from veterinarians.

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